1. Introduction

This Cookie Policy describes how Relolink, LLC (“Relolink,” “we,” “us,” or “our”) uses cookies on our websites, tools, and web & mobile applications (collectively, the “Service”) to enhance user experience, analyze performance, and provide targeted functionality. This Cookie Policy explains how and why we use these technologies, and your rights to control their use.

In addition to cookies, Relolink may use other tracking technologies, such as pixels (web beacons), browser web storage (e.g., HTML5), software development kits (SDKs), and session replay tools. These technologies serve various purposes, such as monitoring user interactions, enhancing usability, and troubleshooting issues with the intent to improve user experience and optimize performance of the Services. 

This Policy is incorporated into Relolink’s SaaS Terms of Use and applies to all access and use of the Service. Relolink reserves the right to suspend or terminate accounts and take other enforcement actions for violations of this Policy.

By using the Service, you consent to the use of cookies and similar technologies as described in this Cookie Policy. For more information about how we handle your personal data, please refer to our Privacy Notice.

2. Types of Cookies and Technologies We Use

Cookies

Cookies are small text files stored on your device to uniquely identify your browser and remember information such as user preferences. Cookies can serve various purposes, including tracking user activity, enabling functionality, improving browsing experiences, and facilitating analytics and advertising.

We categorize cookies as follows:

• Strictly Necessary Cookies: These types of cookies are essential for the operation of the Service. They enable core functionalities such as security, network management, and accessibility. These cookies cannot be disabled without impairing the functionality of the Service.

• Functional Cookies: These types of cookies enhance the performance and functionality of the Service but are not strictly necessary. For example, they may remember your preferences, such as language settings or form inputs.

• Analytics and Performance Cookies: These types of cookies collect information about how users interact with the Service, such as pages visited, time spent, and error messages encountered. We use this data to improve the performance and usability of the Service.

• Advertising and Targeting Cookies: These types of cookies are used to deliver relevant ads to you and measure their effectiveness. They track your browsing habits across the Service and other websites. 

Other Tracking Technologies

In addition to cookies, we may use the following technologies:

• Pixels (Web Beacons): Embedded in webpages or emails to track user engagement and compile statistics about usage or marketing effectiveness.
• Browser Web Storage (HTML5): Enables the storage of larger amounts of data on your device for enhanced functionality.
• Software Development Kits (SDKs): Embedded code in our applications that allows us to collect data for analytics, add functionality, or measure advertising effectiveness.
• Session Replay Tools: Record user interactions on the Service (e.g., clicks, scrolling, and keystrokes) to analyze and help diagnose usability issues and identify areas for improvement for the Services. 
• Chatbot Features: Record and monitor interactions with chatbots for customer support and improvement purposes. These interactions are not with a human but are used to facilitate support.

3. Why We Use Cookies

We use cookies and similar technologies for the following purposes:

• Service Functionality: To ensure the Service operates correctly and securely.
• User Preferences: To remember your preferences and enhance your experience.
• Performance Monitoring: To measure and improve the functionality and performance of our websites.
• Analytics: To understand how users interact with the Service and optimize its design and content.
• Marketing and Advertising: To deliver tailored advertisements and measure the effectiveness of marketing campaigns.

4. Third-Party Cookies

Some cookies are set by third-party providers who perform services on our behalf. These include:

• Analytics Providers: to track website performance and usage patterns.
• Advertising Partners: to deliver tailored advertisements and measure ad effectiveness.
• Payment Processors:  for secure transaction processing.

Please review the privacy policies of these third parties for more information about their cookie practices.

5. Managing Your Cookie Preferences

You can control or disable cookies through your browser or device settings. However, please note that disabling certain cookies may impact your experience with the Service.

Browser Settings

Most web browsers allow you to manage cookie preferences through their settings. Refer to your browser’s help menu for guidance.

Opt-Out Options for Third-Party Cookies

To manage or opt out of cookies used by third-party advertising networks, visit:

• Your Online Choices (EU/EEA)
• Network Advertising Initiative (US)
• Digital Advertising Alliance (US)

Do Not Track Signals

Relolink does not respond to “Do Not Track” signals due to lack of industry consensus.

Blocking Images/GIFs (Web Beacons)

Configure your browser or device settings to prevent images from loading.

6. Retention and Expiry of Cookies

Cookies will remain on your device for varying lengths of time:

• Session Cookies: Deleted when you close your browser.
• Persistent Cookies: Remain until they expire or are deleted manually.

Retention periods are specified in our cookie settings banner.

7. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, or business practices. Material changes will be communicated via a notice on the Service or other appropriate channels. Please review this Cookie Policy periodically to stay informed.

8. Contact Us

If you have questions or concerns about our Cookie Policy or practices, please contact us at:
Email: privacy@relolink.io

9. Feedback on this Policy: 

Relolink is committed to maintaining transparent and user-friendly policies that align with regulatory standards and user needs. If you have feedback, suggestions, or concerns specific to this Policy, please contact us at legal@relolink.io.

Our legal team reviews feedback bi-annually or as needed and considers relevant suggestions for incorporation into future policy updates. While not all feedback will result in immediate changes—or changes at all—your input is invaluable in helping us refine our policies for clarity, compliance, and user satisfaction.

10. Language and Governing Version

Non-English translations of this Cookie Policy are provided for convenience only. In the event of any conflict, the English version will prevail.