1. Introduction

This Cookie Policy describes how Relolink, LLC (“Relolink,” “we,” “us,” or “our”) uses cookies on our websites, tools, and web & mobile applications (collectively, the “Service”) to enhance user experience, analyze performance, and provide targeted functionality. This Cookie Policy explains how and why we use these technologies, and your rights to control their use.

In addition to cookies, Relolink may use other tracking technologies, such as pixels (web beacons), browser web storage (e.g., HTML5), software development kits (SDKs), analytics and diagnostics tools. These technologies serve various purposes, such as monitoring user interactions, enhancing usability, and troubleshooting issues with the intent to improve user experience and optimize performance of the Services. 

This Policy is incorporated into Relolink’s Terms of Use and applies to all access and use of the Service. Relolink reserves the right to suspend or terminate accounts and take other enforcement actions for violations of this Policy.

Relolink uses cookies and similar technologies to operate and improve the Service.

Certain cookies are strictly necessary for the functioning of the Service and are automatically placed on your device when you access the platform. These cookies enable core functionality such as authentication, security, and system performance and do not require user consent.

Where required by applicable law, Relolink will obtain your consent before placing non-essential cookies, including those used for analytics and diagnostic purposes.

2. Types of Cookies and Technologies We Use

Cookies

Cookies are small text files stored on your device to uniquely identify your browser and remember information such as user preferences. Cookies can serve various purposes, including tracking user activity, enabling functionality, improving browsing experiences, and facilitating analytics.

We categorize cookies as follows:

• Essential Cookies: These cookies are necessary for the operation of the Service and cannot be disabled. They enable core functionality such as authentication, account access, security, and system performance.

• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering user preferences (e.g., language or regional settings) and improving the user experience. Depending on the specific functionality, these cookies may be considered non-essential and, where required by applicable law, will only be used with user consent.

• Analytics Cookies: These cookies help Relolink understand how users interact with the Service, enabling improvements to performance, usability, and reliability. These cookies are only used where permitted by applicable law or with user consent where required.

Relolink may use analytics and diagnostic tools to better understand user interactions with the platform, including navigation patterns, feature usage, and system performance. These tools are used solely to improve functionality, usability, and reliability of the Service.

Where such tools rely on cookies or similar technologies, Relolink will obtain user consent where required by applicable law and implement appropriate safeguards, including data minimization and the exclusion or masking of sensitive information.

The use of cookies and similar technologies is based on legitimate interests for essential functionality, and user consent where required for non-essential technologies.

Other Tracking Technologies

In addition to cookies, we may use the following technologies:

• Pixels (Web Beacons): Embedded in webpages or emails to track user engagement and compile statistics about usage.
• Browser Web Storage (HTML5): Enables the storage of larger amounts of data on your device for enhanced functionality.
• Software Development Kits (SDKs): Embedded code in our applications that allows us to collect data for analytics, and added functionality.
• Analytics & Diagnostic Tools: Monitor user interactions on the Service (e.g., clicks, scrolling, and keystrokes) to analyze and help diagnose usability issues and identify areas for improvement for the Services. 
• Chatbot Features: Record and monitor interactions with chatbots for customer support and improvement purposes. These interactions are not with a human but are used to facilitate support.

3. Why We Use Cookies

We use cookies and similar technologies for the following purposes:

• Service Functionality: To ensure the Service operates correctly and securely.
• User Preferences: To remember your preferences and enhance your experience.
• Performance Monitoring: To measure and improve the functionality and performance of our websites.
• Analytics: To understand how users interact with the Service and optimize its design and content.

4. Third-Party Cookies

Relolink may use trusted third-party service providers to support analytics, infrastructure, and platform functionality.

These providers process data in accordance with applicable data protection laws and are subject to appropriate contractual safeguards.

5. Managing Your Cookie Preferences

Users can control or disable cookies through their browser or device settings. Where available, users may also manage their preferences through Relolink’s cookie preference tools. However, please note that disabling certain cookies may impact your experience with the Service.

Browser Settings

Most web browsers allow you to manage cookie preferences through their settings. Refer to your browser’s help menu for guidance.

Do Not Track Signals

Relolink does not respond to “Do Not Track” signals due to lack of industry consensus.

Blocking Images/GIFs (Web Beacons)

Configure your browser or device settings to prevent images from loading.

6. Retention and Expiry of Cookies

Cookies will remain on your device for varying lengths of time:

• Session Cookies: Deleted when you close your browser.
• Persistent Cookies: Remain until they expire or are deleted manually.

Retention periods are specified in our cookie settings banner.

7. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, or business practices. Material changes will be communicated via a notice on the Service or other appropriate channels. Please review this Cookie Policy periodically to stay informed.

8. Contact Us

If you have questions or concerns about our Cookie Policy or practices, please contact us at:
Email: privacy@relolink.io

For more information about how personal data is processed, please refer to Relolink’s Privacy Policy and Data Processing Addendum (DPA).

9. Feedback on this Policy: 

Relolink is committed to maintaining transparent and user-friendly policies that align with regulatory standards and user needs. If you have feedback, suggestions, or concerns specific to this Policy, please contact us at legal@relolink.io.

Our legal team reviews feedback bi-annually or as needed and considers relevant suggestions for incorporation into future policy updates. While not all feedback will result in immediate changes—or changes at all—your input is invaluable in helping us refine our policies for clarity, compliance, and user satisfaction.

10. Language and Governing Version

Non-English translations of this Cookie Policy are provided for convenience only. In the event of any conflict, the English version will prevail.